247 chat

03-Jun-2017 12:36

Completing a successful project is the culmination of weeks and months of work and doesn’t happen by chance.Not only do you need powerful tools to help you develop the project, you also need a hosting platform that’s up to the task of reliably delivering pages to your client’s customers.You may initiate a live chat yourself at any time from or a technical consultant from the 24/7 may recommend a chat during a phone consultation and send you an email with an invitation link.Remote Assistance Bomgar is the screen-sharing software used by the 24/7 support staff to connect to your computer remotely.We’ve focused on speed, understanding, and efficiency in making improvements to how we provide support, and we believe you’ll really like what we’ve done.Because speed, understanding, and efficiency are important for timely issue resolution, we’ve upgraded the basic ticket experience by replacing it with real time chat.You need to make sure that when something gets in the way of meeting your client’s needs—when an unforeseen issue comes up—it receives attention quickly with in-depth understanding and ultimately an efficient resolution.

Developing a professional website that performs well is hard because it’s sometimes a mystery which piece of code is creating a performance issue.In those cases, you need more than fast, you need a SLA-backed guarantee for a 24/7/365 response time for emergencies and business critical issues.When you trigger Pantheon On-Call, an alert will page an expert on-call engineer who will immediately start the process of remediating your issue.Our CSEs are Word Press and Drupal developers just like you. It means not only will they provide Platform support, helping you with issues you might encounter on our platform, but they can also provide Full Stack support.With Full Stack support, we partner with you to diagnose CMS performance issues to give you confidence you’ll find the root cause of an issue.

Developing a professional website that performs well is hard because it’s sometimes a mystery which piece of code is creating a performance issue.

In those cases, you need more than fast, you need a SLA-backed guarantee for a 24/7/365 response time for emergencies and business critical issues.

When you trigger Pantheon On-Call, an alert will page an expert on-call engineer who will immediately start the process of remediating your issue.

Our CSEs are Word Press and Drupal developers just like you. It means not only will they provide Platform support, helping you with issues you might encounter on our platform, but they can also provide Full Stack support.

With Full Stack support, we partner with you to diagnose CMS performance issues to give you confidence you’ll find the root cause of an issue.

With an Internet connection, Bomgar can reach you whether you are across campus or around the world.